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Question: Whenever scammer bought the product and opened a paypal case without informing it to seller, Fast Spring refunds them and charge $20 from seller. Did you know that?
Asked by Hasaranga (104.248.147.x) on June 1 2020, 5:18pm
Reply on June 1 2020, 9:20pm:

Fraud/scammers are a problem with all payment methods unfortunately. We used to primarily use PayPal, but their lack of pre-purchase fraud filtering caused us to move (people seemed to be using PayPal purchases to test stolen credit card numbers, from what I could tell -- FastSpring at least prevents most of it from occurring in the first place, knock on wood).

Comments:

Posted by Hasaranga (123.231.86.x) on June 2 2020, 2:17am:
The issue is FastSpring charges $20 from the seller after the refund!

Posted by Justin on June 2 2020, 3:44am:
Yeah, the credit card companies charge merchants fees on chargebacks, which is probably where most of that $20 goes. PayPal did the same.

Posted by Justin on June 2 2020, 3:45am:
...and on PayPal they would allow _all_ transactions, even ones obviously fraudulent. So before we switched I had to write a script that would flag fraudulent purchases after-the-fact, and we would refund them before a chargeback could come through (avoiding those fees).

Posted by Justin on June 2 2020, 3:46am:
re: cc chargebacks: valuepenguin.com/credit-card-proce..."Chargebacks are generally very bad for merchants as they often come fees that range between $20 and $100. "
Posted by Justin on June 2 2020, 12:59pm:
anyway, we've seen very little fraud via FastSpring so I am pleased with them!
Posted by Hasaranga (175.157.44.x) on June 2 2020, 3:55pm:
So, how to detect fraudulent purchases? Scammer buy the product using paypal option in FastSpring store and the next day he opens a dispute from paypal. How can you prevent that?
Posted by Justin on June 2 2020, 8:13pm:
I'm not sure the specifics of your issue, have you asked FS?
Posted by Hasaranga (123.231.111.x) on June 3 2020, 3:02am:
Scammer opened a case "unauthorized activity" in paypal. FS refunded them and charged $20 from me. So, I contacted the FS and they say: "I understand how frustrating this can be. We, too, find it frustrating and we get hit with a fee each time they occur." So they charge that fee from me! I think the only option is to remove paypal support from the FS store!
Posted by Justin on June 3 2020, 1:19pm:
If it happens often enough to outweigh the sales using PayPal, then definitely!

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